Privacy enquiries
To ask a privacy question about Make My Files Work or exercise your data rights, use our contact form and include “Privacy request” in the subject. We use the details you provide to identify and respond to your request, not for marketing.
Files selected in the tools
The file checker, image tools and PDF tools process supported files in your browser. Selecting a file does not upload its contents to our website server. File size, format and supported dimensions are read on your device. The upload rules you enter are compared locally. We do not receive a copy of the documents you select in these tools.
Previews and corrected downloads use temporary browser object URLs. These are released when replaced or when the page closes. Downloaded copies stay on your device until you remove them. Your browser and device determine how memory and downloaded files are managed.
Contact messages are different
When you send the contact form, your name, email address, subject, category, message and submission time are sent to our backend. They are stored in a restricted support database so we can read the enquiry, respond and record its progress. Only the site administrator has access to the support dashboard. Please do not include passwords, payment details, identity documents or confidential file contents. We do not accept attachments.
We use your contact details to handle the enquiry you choose to send. The form asks for your permission to store and use those details for that purpose. You can withdraw that permission by contacting us; this does not affect processing already carried out. Limited information may still be retained where necessary to meet a legal obligation or deal with a dispute.
Hosting and security
Cloudflare hosts this website and its support database. The support database uses Cloudflare's European Union jurisdiction. The website is delivered through a global network, which processes technical request information such as IP addresses, browser details and requested URLs. Choosing a file in a processing tool does not include that file in these requests.
Our application uses keyed hashes, rather than raw IP addresses, for short-lived anti-abuse counters. We rely on our legitimate interests in protecting the site and preventing spam for these security checks. Customer message text is not intentionally written to application logs. Cloudflare's own network security processing is described in its privacy policy. Its network and service providers may process technical information internationally.
Replies and email
The administrator can reply using an email service. That service receives your email address and the reply text in order to deliver the message. At present, replies are handled manually in the operator's email application; automatic sending from this dashboard is not active. We do not add people who contact us to a mailing list or sell enquiry details.
How long we keep information
Open enquiries are kept while they need to be handled. Closed enquiries and their recorded replies are removed during inbox maintenance once they have been closed for more than 12 months. You can request earlier deletion. Security rate-limit counters older than 24 hours and expired administrator sessions are cleared during maintenance. Hosting-provider backup and security retention are governed by that provider's service settings and terms.
Cookies and tracking
The public file tools do not set advertising cookies or include third-party advertising trackers. A strictly necessary, secure sign-in cookie is used for the private owner dashboard. It expires after eight hours or is removed on sign-out. It is not used to track public visitors.
Your choices and rights
Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, object to certain processing, or request a portable copy. You can also complain to the UK Information Commissioner's Office. These rights have conditions and exceptions; we will explain any that apply to your request. Start with the contact form, or read the ICO's guidance for the public.
Changes to this notice
We will update this page when our use of information changes. The date above identifies this version.